The importance of manager training and preparedness, particularly regarding employee-related issues, cannot be overstated. Employers can better manage their teams and protect the organization from costly, time-consuming, and emotionally taxing employee-related matters by effectively training and preparing managers. Managers also need to be aware of potential problems that could arise from employee-related concerns. They should be able to spot when an employee is acting out of line or displaying signs of distress. This knowledge can help prevent problems from becoming too serious.
With proper understanding and awareness, managers will have the tools to address complex employee issues such as absences, conflicts, and performance. Through adequate training, managers can gain the skills necessary to communicate with staff, manage performance reviews, and terminate employment in a respectful and effective manner. Here are some key employee relationship concepts that managers should receive training in:
Understanding and analyzing performance criteria and root causes of performance deficiencies
Identifying action items for addressing employee misconduct
Differentiating between performance and conduct issues
Being able to resolve ongoing employee conflicts
Knowing the processes and procedures for implementing disciplinary actions
Transparent communication with feedback
Diversity, equity, and inclusion (DEI) training
Identifying skill development needs and how to support learning
Training managers in effective communication skills is essential. Difficult discussions can occur when dealing with employees, and it's important for managers to know how to handle these conversations and when to partner with others, such as HR. Effective communication can make the process easier and improve outcomes for everyone involved.
Offering training in DEI and mental health can help managers be more empathetic and understanding to their employees. DEI training will make managers more mindful of their employees' backgrounds, beliefs, and values and allow them to customize their work, communication, and motivation styles accordingly. Mental health training also allows for early detection of employee burnout and substance use concerns, amongst other red flags of mental health problems.
Organizations need prepared and trained managers to help achieve business objectives and keep operations running smoothly. Through the use of managerial training programs, organizations can ensure that their managers have the skills they need to effectively handle employee challenges.Here are some recommendations on building a training program for your managers:
1. Determine training needs by locating performance and skill gaps analysis. Some essential skills all managers should have are:
Managing behavior in the workplace
Interviewing and hiring skills
Motivating and coaching employees
How to respond to and avoid harassment and discrimination claims
Diversity, equity and inclusion
2. Develop learning objectives. Once you’ve identified the key areas, develop a list of learning objectives that are measurable, achievable and relevant.
3. Create the training content. Develop visually attractive presentations or handouts with key points.
4. Include real-life scenarios. Provide examples of issues or challenges that managers may come across frequently.
5. Add interactive components such as quizzes, scenario-based or group activities to engage the managers in the learning process.
6. Provide ongoing training and updates. Keep your training program up to date with any changes in laws or regulations, as well as specific industry news and updates.
By investing time, resources, and education into training and preparedness, employers give their managers the tools to be more impactful leaders. They also protect their organization from costly disputes and ensure the timely and successful resolution of employee-related issues. Investing in managers' training can improve performance, morale, and productivity of a team; a must have for successful organizations.
Kiwi Partners helps organizations with creating engaging training programs that fit your needs. Contact us to learn more.